Accessibility & Special Requests
Last updated December 2, 2025
Rove is committed to making travel more comfortable and inclusive. If you have accessibility needs or special requests, we’ll do our best to help coordinate them with our hotel and airline partners.
Making Accessibility Requests
If you require wheelchair access, mobility assistance, accessible rooms, or other accommodations, you can share your needs at two points:
1. During Checkout
When booking a hotel through Rove:
- Look for the “Special Requests” field on the checkout page.
- Enter any accessibility requirements (e.g., wheelchair-accessible room, roll-in shower, ground-floor room, visual or hearing accommodations).
This is the best time to submit your requests so we can pass them to the property right away.
2. After Booking
If you’ve already booked and need to add or update a request:
- Start a new chat using the chat box on the Rove website, or
- Email support@rovemiles.com with:
- Your booking reference code (for hotels) or confirmation code (for flights) The assistance you need (e.g., wheelchair at airport, aisle chair, accessible airport transfer, specific room setup)
We’ll reach out to the hotel and/or airline partner on your behalf.
Dietary or Room Requests
You can also use the “Special Requests” field (or contact support) for:
- Dietary needs (e.g., gluten-free, vegan, kosher, halal options)
- Room preferences (e.g., high floor, away from elevator, early check-in, late checkout, crib or extra bed)
As with accessibility needs, hotels fulfill these requests based on availability and cannot always guarantee them, but they will do their best.
Important Notes
- Hotel & Airline Fulfillment: Rove forwards your requests to our partners, but final fulfillment depends on availability and the hotel or airline’s policies. We strongly recommend also contacting the hotel (and airline, if applicable) directly to confirm arrangements.
- Advance Notice Helps: For the best chance of having your needs met, please submit accessibility requests as early as possible, ideally at the time of booking.
- Confirmation: Rove will send you a confirmation that your request has been passed along. However, the final confirmation of what can be provided will come directly from the hotel or airline.
Need More Help?
If you have questions about what’s possible at a specific property or on a specific airline, or you’re unsure how to phrase your request, reach out to support@rovemiles.com or use the chat box on the Rove site. Our team is here to help make your trip as comfortable and stress-free as we can.