Where are my miles?

We get it — you made a purchase, took a flight, or checked out of your hotel, and now you’re wondering: where are my Rove Miles?

Here’s how it works:

Flights

Miles earned from flights typically post within 24 hours after your flight lands. Just sit back and relax — we’ll handle the rest.

Hotels

• Non-refundable hotels: You earn miles instantly after booking.

• Refundable hotels: Miles are awarded around 24 hours after you check out—once the hotel confirms the stay.

Rove Shopping Extension

When you shop using the Rove Shopping extension, your miles may take 45–60 days to post to your account. Why? Most merchants only confirm eligible purchases after the refund window closes, and your miles are processed once that period ends.

Pending Transactions

All miles that haven’t posted yet will appear as pending in your transaction history under your profile. You’ll be able to track what’s on the way and when to expect it.

Missing Miles

If you believe you should have earned miles for a transaction but are missing them, please press the support chat button at the bottom, start a new message, and press 'report an issue' followed by 'missing miles.' From here, you can fill out information on the miles you believe you are missing, and we can escalate your request with the relevant parties. For shopping purchases, please make sure it has been ten days after the purchase before you report missing miles. For refundable hotel stays, please wait until a day after you complete your stay at the hotel before reporting missing miles.