Shopping Portal Best Practices and Troubleshooting
Last updated December 3, 2025
Want to make sure every online purchase earns Rove Miles? Follow these best practices to help ensure your transactions track smoothly and your miles post without issues.
1. Activate Before You Buy
Always click “Activate” on the offer from the shopping portal before you start your purchase.
This confirms that your session is being tracked so your miles can be credited automatically.
Look for the on-screen notification indicating the offer is active.
2. Use Only One Rewards Extension
If you have other cashback or miles extensions installed, disable them during your purchase.
Running multiple extensions at once can interrupt tracking and cause your transaction to go uncredited.
3. Complete Checkout in the Same Tab
After activating the offer, stay in the same browser tab until checkout is complete.
Opening a new tab, reloading the page, or returning later may break the tracking link and prevent miles from posting.
Troubleshooting
If your miles don’t appear or you think something didn’t track correctly:
- Temporarily disable ad blockers
- Ensure cookies—including third-party cookies—are enabled
- Check your Activity tab to confirm whether the transaction tracked
- If the purchase doesn’t appear after a short delay, reach out to Rove support for review
Miles Posting Timeline
- Pending miles: typically appear within 24 hours, though some merchants take up to 10 days
- Posted miles: usually finalize within 30–100 days, depending on the partner
- Some retailers only award miles after their return or cancellation window closes
Extra Tips for Maximizing Rewards
- Pair Rove with a rewards credit card to earn additional points or cash back
- Check the Rove shopping portal for special bonuses or limited-time offers
- Time big purchases around higher earning rates or seasonal promos to maximize value